FAQ
Frequently asked questions.
I have a product that needs repairing. Who should I contact?
For spare part requests and to view your nearest service centre, please contact us.
Where can I purchase replacement parts such as drivers, tweeters, or amplifier modules?
For the availability and pricing of spare parts, please contact us.
Who stocks QUAD Industrial products in my region?
As our distributor list continues to grow, please contact us so we can put you in direct contact with your authorised QUAD Industrial distributor.
Does the QI CORE software operate on MAC or Linux?
QI CORE is embedded inside our QI series amplifiers. It is accessed via IP and be controlled from any browser or mobile device.
Where can I find user manuals, quick start guides and preset libraries?
To view all our products user manuals, quick start guides, presets and more, please visit our downloads page.
Can I use QUAD Industrial products in a home theatre or Hi-Fi setup?
QUAD industrial products are primarily focused for commercial installations, such as retail spaces, restaurants, hotels and houses of worship. For home theatre and Hi-Fi, please visit QUAD Hi-Fi.
Do you offer IP Rated waterproof loudspeakers?
Unfortunately we do not offer IP Rated loudspeakers at this time.
I'm an installer and need technical assistance with a commercial installation. Who should I contact?
We would love to help! Please contact us and select ‘system design help’ from the dropdown. From there, you can list your requirements as well as upload any photos of your commercial space.
I'd like to purchase a product I've seen on your website, how do I checkout?
QUAD Industrial products are only available through our authorised distributors and dealers. Direct purchasing is not an option at this time.
To find out who stocks QUAD Industrial products in your region, please contact us.
How long is the warranty on my product?
In the event of a product malfunction, please contact us.
QUAD Industrial products are warranted against manufacturing or material defects for a period of three years from the original date of purchase.
I'm interested in reviewing one of your products, who should I contact?
If you’re interested in reviewing one or more of our products for your blog or YouTube channel, please contact us.
I have a QUAD Hi-Fi system that's in need of a repair, what should I do?
For product repair on your QUAD home theatre or Hi-Fi system, please visit QUAD Hi-Fi.